Empathy is the key to Understanding your audience and clients.

Among all types of Emotional intelligent, Empathy is one of the most sensitive one.

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What Is Empathy?
Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else’s position and feeling what they must be feeling.

When you see another person suffering, you might be able to instantly envision yourself in the other person’s place and feel sympathy for what they are going through.

While people are generally pretty well-attuned to their own feelings and emotions, getting into someone else’s head can be a bit more difficult. The ability to feel empathy allows people to “walk a mile in another’s shoes,” so to speak. It permits people to understand the emotions that others are feeling.

For many, seeing another person in pain and responding with indifference or even outright hostility seems utterly incomprehensible. But the fact that some people do respond in such a way clearly demonstrates that empathy is not necessarily a universal response to the suffering of others.

Signs of Empathy
There are some signs that show that you tend to be an empathetic person:

You are good at really listening to what others have to say.
People often tell you about their problems.
You are good at picking up on how other people are feeling.
You often think about how other people feel.
Other people come to you for advice.
You often feel overwhelmed by tragic events.
You try to help others who are suffering.
You are good at telling when people aren’t being honest.
You sometimes feel drained or overwhelmed in social situations.
You care deeply about other people.
You find it difficult to set boundaries in your relationships with other people.

Having a great deal of empathy makes you concerned for the well-being and happiness of others. It also means, however, that you can sometimes get overwhelmed, burned out, or even overstimulated from always thinking about other people’s emotions.

Types
There are different types of empathy that a person may experience:

Affective empathy involves the ability to understand another person’s emotions and respond appropriately. Such emotional understanding may lead to someone feeling concerned for another person’s well-being, or it may lead to feelings of personal distress.
Somatic empathy involves having a sort of physical reaction in response to what someone else is experiencing. People sometimes physically experience what another person is feeling. When you see someone else feeling embarrassed, for example, you might start to blush or have an upset stomach.
Cognitive empathy involves being able to understand another person’s mental state and what they might be thinking in response to the situation. This is related to what psychologists refer to as theory of mind, or thinking about what other people are thinking.
While sympathy and compassion and are related to empathy, there are important differences. Compassion and sympathy are often thought to involve more of a passive connection, while empathy generally involves a much more active attempt to understand another person.

Source from VERY WELL MIND

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